SEI Communications




Customer Alerts

04/03/2020 - Don't Fall Victum to COVID-19 Related Scams

Individuals be aware of fraudsters attempting to steal economic impact payments

INDIANAPOLIS - Hoosiers are facing challenging times to keep their families safe and avoid the spread of COVID-19, and unfortunately scammers are adding additional risk by taking advantage of the current health crisis. Newly-surfaced reports show scammers creating text messages, emails, websites and social media posts to pose as government entities and organizations to obtain financial information from individuals for personal gain.

The Indiana Department of Revenue (DOR) team continues to find ways to assist Hoosiers, which includes helping individuals identify scams to avoid falling victim.

Here are a few key signs of these scams:
  • Emphasizes the terms "Stimulus Check" or "Stimulus Payment". The Internal Revenue Service (IRS) uses the official term "economic impact payment".
  • Asks the individual to sign over their stimulus check.
  • Asks by phone, email, text or social media for verification of personal and/or banking information to receive or speed up their stimulus check.
  • Mails the individual a fake check and requests the individual to call a number or verify information online to cash it.
DOR recommends Hoosiers remain vigilant and work hard to identify these scam attempts. Never engage with potential scammers online or on the phone.

Individuals who receive emails, text messages or social media attempts to gather information that appears to be from DOR, the IRS or an organization closely linked to either government agency, such as the Electronic Federal Tax Payment System (EFTPS), should forward it to phishing@irs.gov.

Learn more about reporting suspected scams by going to the Report Phishing and Online Scams page on the IRS website.

Individuals can find official IRS information about the COVID-19 pandemic and economic impact payments on the IRS Coronavirus Tax Relief web page. For information on COVID-19 related changes to DOR operations and ongoing taxpayer relief, visit DOR\u2019s Coronavirus webpage at dor.in.gov/7870.htm.


07/22/2019 - Dialing Mexico Change

Effective August 3rd, dialing cell phones in Mexico from outside the country will be 52 followed by the subscriber number. These calls will no longer need to be dialed as 521 followed by the subscriber number.


05/15/2019 - SCAM ALERT:

The Ripley County Sheriff's Office has been given information on a scam targeting direct deposits. The scammer will contact employers through email acting as an employee and ask that the account number and routing number for their payroll deposit be changed.

Sheriff Cumberworth advises employers to check the email address thoroughly making sure it is valid and meet with the employee in person to verify the information for the change.


07/18/2018 - IMPORTANT PHISHING/EXTORTION E-MAIL ALERT:

Some SEI users may receive or have already received an email falsely warning them that they have been recorded viewing online material and will have to pay a certain amount of money in the form of BitCoin to prevent said material from being sent to their contacts. To make this email more credible, the subject may contain the SEI user's password. We can assure you that this email is a scam and that users do not contact or send money to the sender.

Please note that the passwords specified in the emails were mostly likely found through breaches of various well known sites over the past year and NOT a breach of SEI Communications. In the case that users have received this email and it does specify their current password, it is imperative that you contact our technical support (800-925-6746) to change you password immediately.


02/09/2018 - IMPORTANT PHISHING E-MAIL ALERT:

Some SEI email users may receive or have already received an email falsely warning them that their inbox has reached its limit and will be removed from the server if username and password are not provided. This email is not from SEI Communications. Again, we will never send you an email soliciting sensitive account details like this. Do not respond to this email!


02/28/2017 - IMPORTANT PHISHING E-MAIL ALERT:

Some SEI email users may receive or have already received an email falsely warning them that their inbox has reached its limit and will be removed from the server if username and password are not provided. This email is not from SEI Communications. Again, we will never send you an email soliciting sensitive account details like this. Do not respond to this email.


12/20/2016 - IMPORTANT PHISHING E-MAIL ALERT:

It has come to our attention that several SEI email users have received emails asking for confidential information including name, ad dress, username, password, etc. Do not respond to this email. This is an unauthorized attempt to retrieve information from you. Plea se know that SEI Communications will never contact you to request this kind of information. If you receive an email like this, simply delete it.




Cold Call Phishing Scam has been Reported in Our Area.
In this recent phishing scam, the cold caller claims your computer is infected. Furthermore, they claim they are calling from your ISP (Internet Service Provider). The scammer's proposed solution? Open your computer to them by providing your username, password and other personal information, and let them fix your computer over the network.

SEI Communications assures you, our customer, we will never request this information through a telephone call.

Don't Be A Victim of Phishing.
Phishing is a term used for "spoofed" emails and telephone calls. This type of email looks like it's coming from a legitimate source and is designed to fool recipients into divulging personal data such as account usernames and passwords, credit card numbers and social security numbers.

SEI Communications assures you, our customer, we will never request this information through an email or a telephone call.

809, 284, 876 Area Code Scams.
Be cautious when responding to emails or telephone calls from the 809, 284 or 876 area codes. Consumers usually receive a message telling them to call a phone number with these area codes in order to collect a prize, find out information about a sick relative, etc. If you make the return phone call, it will cause you to inadvertently incur high charges on your phone bill because you are being charged for an international call.




Internet Tech Support
Available 24x7
800-925-6746 | 812-574-8800 | 812-667-8800
812-744-8800 | 812-839-8800 | 812-873-8800
Cellular Technical Support
Monday through Friday ~ 8:00am to 4:30pm
888-200-8077

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